2018-09-072018-09-072014http://hdl.handle.net/20.500.12272/3088When the markets become more competitive, the customer satisfac-tion level starts to be a more important factor. One of the principal components to achieve the customer satisfaction is to minimize the amount of defective or non-standard products. Therefore, it is convenient to consider decisions about product quality when the supply chain is planned. In this work, a mixed integer linear programming mathematical (MILP) model is developed for the supply chain planning, which determines impact of different decisions over the ex-pected number of defective products. These decisions are: supplier selection, inbound control methods selection, and production process selection. The ob-jective function is the cost minimization associated to the supply chain plan-ning.application/pdfenginfo:eu-repo/semantics/openAccesshttp://creativecommons.org/publicdomain/zero/1.0/Cadena de suministrosSupply chainProductos defectuososDefective productsCustomer satisfactionPlanninginfo:eu-repo/semantics/conferenceObjectA partir de su presentaciónCC0 1.0 Universal