Descriptors for Technology Key Area in a Knowledge Management Maturity Model

Abstract

Knowledge is a fundamental factor in organizations adding value to information management. Knowledge management must be carried out considering several aspects called knowledge views: people, organizational aspects, activities and processes, technology, and knowledge presentation and measurement. This paper analyzes the Knowledge Management Measurement. For the measurement, there a several works’ lines: indicators and models for evaluating KM and models based on the level of maturity. This paper focuses on the maturity models, analyzing knows maturity models, his maturity levels, and his key area; the models analyzed are G-KMMM, Nutresa model, Ruta N Corporation model, and De Freitas model. This work uses the 5 maturity levels of G-KMMM (initial, aware, defined, managed, and optimized), proposes 4 key areas: people, organizational aspects, process, and technology, and 3 sub-areas for technology key areas: infrastructure and technological elements, use and appropriation of ICT, and information management. Finally, the paper proposes descriptors for these subareas for each maturity level and a questionnaire to assess each descriptor.